1. Digital Goods Policy
Cheto Pool delivers digital license keys that are activated instantly upon purchase. Because digital keys cannot be physically returned once redeemed, standard physical returns do not apply. However, we maintain a flexible customer satisfaction and replacement policy.
2. License Key Replacement Guarantee
We provide a 100% Free Key Replacement under the following conditions:
- Invalid or Unactivated Key: If a delivered key fails to activate during initial setup due to a server error, we will issue a replacement key immediately.
- Device Upgrade Assistance: If you lose or change your phone during your active license period, our support team will reset your Hardware ID for free so your key works on your new phone.
- Service Interruption: If an unforeseen game patch causes unexpected downtime exceeding 24 hours, extra compensation days will be credited directly to your active license.
3. Google Play In-App Purchases
If you purchased your Lifetime VIP Key through our official Google Play Store application, your transaction is processed under Google Play's standard refund regulations. You can submit a refund request directly through the Google Play Store Order History within the statutory window.
4. How to Request Support or Replacement
To request key assistance or report an activation error, please have your order confirmation or key string ready and message our 24/7 Telegram support channel at @chetoaim.